Refund Policy

Refund Policy

1. Scope: This policy applies to service fees paid to AdFusion Creative unless a written agreement states otherwise.
2. Digital services: Our services involve time, analysis, and deliverables; refunds may be limited once work begins.
3. Pre-work cancellation: If cancellation occurs before work starts, refunds may be available minus processing fees (if any).
4. Work started: If work has started, refund eligibility depends on the stage of completion and delivered value.
5. Completed deliverables: Delivered work products are generally non-refundable.
6. Consultations: Completed consultation sessions are generally non-refundable.
7. Milestones: If your project is milestone-based, completed milestones are non-refundable.
8. Client delays: Refunds may be denied if delays are caused by missing information, approvals, or access from the client.
9. Chargebacks: Please contact us first; unauthorized chargebacks may result in service suspension.
10. How to request: Submit a request by email with the purchase details and reason for the request.
11. Information required: Include invoice/order reference, date of payment, and a clear description of the issue.
12. Review process: We review requests in good faith and may ask follow-up questions for clarification.
13. Partial refunds: If applicable, we may issue a partial refund based on work completed.
14. Refund method: Approved refunds are sent to the original payment method unless required otherwise.
15. Timing: Processing times vary by payment provider; please allow a reasonable time for funds to appear.
16. Disputes: If you disagree with the decision, you may request an escalation for internal review.
17. Special terms: Promotional, discounted, or bundled offerings may have specific refund limitations.
18. Policy updates: We may update this policy; the current version applies at the time of purchase unless stated otherwise.